Business Process Improvement & Delivery Experience

Independent Delivery & Transformation Consultant

January 2020 – Present

In addition to programme delivery work, I have increasingly focused on improving how smaller businesses operate day-to-day.

This involves working directly with small business owners to understand how things actually run in practice, including how orders are handled, how work moves from one step to the next, where information is tracked, and where time or effort is lost.

In many cases, the issue is not a single problem but a collection of small inefficiencies, workarounds, and manual processes that build up over time and make the business harder to run than it needs to be.

In practice, this often means orders coming in through messages, social media, and calls, with details spread across notes, chats, and spreadsheets, and no single place to see what is happening. Many businesses end up being run from a phone, switching between apps just to keep track of work.

At the same time, there is often a constant push to be more efficient, to introduce better workflows, or to use new tools and AI to stay on top of things. Without a clear structure in place, this can add another layer of complexity rather than solve the problem.

Things get missed or picked up late, effort is duplicated, and too much time is spent chasing information instead of moving things forward. Over time, more effort goes into keeping track of work than actually doing it.

Recent work has involved designing and implementing simple operational systems to manage orders, production, materials, and reporting. These replace fragmented tracking and ad hoc processes with a more structured and visible way of working, so it is clear what is happening, what needs attention, and what comes next.

The focus is always on keeping things practical and proportionate. This means improving how the business runs without introducing complex or costly systems or forcing ways of working that do not fit how the business actually operates.

The outcome is a business that feels more controlled and easier to manage day-to-day, where work flows more smoothly, information is easier to access, and decisions can be made with more confidence.

Technical Delivery Manager

Transport for London

September 2022 – March 2025

Accountable for end-to-end delivery of complex asset management initiatives across multiple asset classes within a regulated, multi-supplier environment. Defined and structured system requirements supporting the successful award of a £150m NEC4 infrastructure maintenance contract, and enabled mobile and reporting adoption to strengthen operational visibility, governance, and decision-making. Stabilised delivery by clarifying scope, decision rights, and delivery accountability across interdependent workstreams.

Enterprise Asset Management Consultant

Cleshar Contract Services

January 2020 – July 2022

Delivered and stabilised a multi-phase enterprise asset management programme spanning implementation, optimisation, and integration. Led discrete workstreams across mobile enablement, reporting, system rationalisation, and contract performance management, embedding capability into business-as-usual operations and supporting effective decision-making across delivery, commercial, and operational teams.

Portfolio Manager (Asset Management Transformation – Discovery Lead)

Transport for London

November 2018 – January 2020

Accountable for delivery oversight across a portfolio of complex technology and data initiatives, aligning interdependent workstreams to shared objectives and governance. Supported readiness activities ahead of a major AMIS programme mobilisation covering London Underground and wider TfL modes, with a scope exceeding £180m. Established repeatable delivery processes, reporting, and assurance to improve transparency, consistency, and senior decision-making across delivery and commercial teams.

Early Career

Multiple

January 2002 – 2018

Senior analysis and delivery roles across complex, regulated programmes within Transport for London, Network Rail, Amec Rail, and Meter Point. Built deep experience spanning requirements definition, governance, supplier environments, and live operational delivery across asset-intensive organisations.