Business Process Improvement Portfolio
Real examples showing how I help businesses improve clarity, control, and day-to-day operations.
My Business Process Improvement Journey
Hands-on experience improving how businesses operate across different environments, including complex and operational settings:
Artisan Baker
Operating System Design & Implementation
Focus:Summary:
Designed a lightweight operational system to manage orders, production, and delivery within a small artisan bakery.
Result:
Improved visibility and coordination across orders, production, and delivery, creating a more reliable and predictable way of running day-to-day operations. Reduced missed steps and manual tracking, with a structure capable of supporting increased demand without added complexity.
Small Product Business
Operating System Design & Implementation
Focus:Summary:
Designed and implemented a lightweight operational system to manage materials, production, and orders within a small product-based business.
Structured workflows from materials through to fulfilment, improving visibility, reducing manual tracking, and creating a more controlled and efficient way of running day-to-day operations
Result:
Improved visibility, control, and consistency across materials, production, and orders, making the business easier to manage day-to-day. Reduced manual tracking and established a more structured and reliable way of operating.
Small Property Business
Process & Data Improvement
Focus:Summary:
Analysed and restructured accounting data to improve visibility, consistency, and control within a small property business. Defined and applied transformation rules, validated changes through reconciliation, and redesigned the chart of accounts to support clearer reporting and more effective day-to-day financial management.
Result:
Improved visibility, consistency, and control over financial data, with a validated dataset and a clearer chart of accounts supporting accurate reporting and better business decisions.
East London Line Maintenance Contract
Technical Delivery Manager
Focus:Summary:
Defined and curated system, process and reporting requirements to support the infrastructure maintenance tender for the East London Line, ensuring system requirements were operationally and technically robust, aligned to maintenance delivery needs, and suitable for NEC4 procurement and ongoing service delivery within a complex internal environment.
Result:
The successful award of a £150m NEC4 infrastructure maintenance contract.
Pan-TfL AMIS – Mobile Requirements
Technical Delivery Manager
Focus:Summary:
Led mobile requirements discovery across multiple TfL maintenance modes within the AMIS landscape, defining a consensus set of requirements and enterprise standards while managing mode-specific nuances and supporting informed market engagement for future mobile capability.
Result:
Delivery of a consolidated, enterprise-wide set of mobile requirements enabling TfL to engage the market with clarity and proceed to ITT with a well-defined, agreed specification.
Woolwich Ferry – Asset Management & Reporting
Technical Delivery Manager
Focus:Summary:
Conducted legacy system and situational analysis to define AMIS requirements and plan a two-phase delivery roadmap covering an initial MVP and a future EAM mobile phase. Led delivery activity supporting the implementation of asset management systems and performance reporting for the Woolwich Ferry organisation, translating operational requirements into practical systems and actionable performance insight.
Result:
Successful delivery of the initial phase of asset management implementation, providing Woolwich Ferry with a fully operational EAM system, live performance reporting, and a stable foundation for a future phase of mobile enablement.
London Trams – EAM Migration
Technical Delivery Manager
Focus:Summary:
Supported the implementation and adoption of asset management and mobile solutions across London Trams, strengthening maintenance data capture and enabling mobile working and reporting to support asset performance monitoring and effective operational decision-making.
Result:
Asset management and mobile field working capability embedded across London Trams operations, strengthening maintenance data capture and enabling real-time operational visibility and performance reporting across the fleet.
Engineering Vehicles – EAM Capability Assessment
Technical Delivery Manager
Focus:Summary:
Conducted an EAM capability assessment across Engineering Vehicles operations, identifying gaps, risks and constraints and producing clear recommendations to improve system effectiveness and alignment with asset management capability and operational needs.
Result:
A structured capability assessment report with clear, actionable recommendations, giving Engineering Vehicles a defined roadmap for improving EAM system effectiveness and operational alignment.
London Overground – Reporting & Embedment
Enterprise Asset Management Consultant
Focus:Summary:
Delivered advanced reporting capability and automation as part of Cleshar Contract Services’ managed delivery for TfL London Overground, enabling improved visibility of maintenance performance and supporting effective contract performance management and decision-making.
Result:
Advanced reporting, integration, and automation capability delivered into London Overground operations, improving maintenance performance visibility and equipping contract management teams with timely, decision-enabling insight.
London Overground – Mobile Field Working
Enterprise Asset Management Consultant
Focus:Summary:
Delivered mobile asset management solutions and reporting capability, unlocking access to vital information in the field and record keeping as part of Cleshar Contract Services’ managed delivery for TfL London Overground, focusing on practical adoption, improved data quality that supported day-to-day maintenance operations and real-time contract performance management reporting.
Result:
Mobile asset management capability and reporting brought into live London Overground maintenance operations, improving field data capture, data quality, and real-time contract performance visibility across operational teams.
London Overground – SAP to EAM Migration
Enterprise Asset Management Consultant
Focus:Summary:
Supported SAP ERP to EAM conversion and migration activities under Cleshar Contract Services’ managed delivery for TfL London Overground, ensuring asset data and supporting processes transitioned in a controlled, auditable and operationally viable manner, providing a stable foundation for subsequent mobile enablement.
Result:
Asset, operational and work management processes transitioned from SAP ERP to EAM in a controlled, auditable manner, aligned to safety standards and IMC3 maintenance contract requirements. Provided a stable, verified foundation for subsequent mobile enablement.
London Underground – AMIS2 Discovery
Portfolio Manager
Focus:Summary:
Led discovery activity for the London Underground AMIS2 programme, clarifying scope, dependencies and delivery options to support portfolio-level planning, readiness assessment and informed decision-making. Defined delivery management frameworks, governance structures, and RAID management processes, while driving internal data readiness activities that reduced supplier dependency and protected programme budget. Mobilised teams through structured data quality improvement activity to assess asset data completeness across multiple engineering entities, providing a foundation for programme readiness ahead of system migration.
Result:
A validated programme scope, defined delivery frameworks, and a structured data readiness baseline, positioning London Underground to mobilise the AMIS2 programme with confidence and reduced supplier dependency.
Selected Methods, Platforms & Tools
A selection of the methods, platforms, and tools used to diagnose, structure, and stabilise delivery environments.